Ground Transportation Podcast
Take your transportation business to the next level.
Kenneth Lucci of Driving Transactions and James Blain of PAX Training share the secrets of growing a successful and profitable ground transportation company. On this podcast, you’ll hear interviews with owners, operators, investors, and other key players in the industry. You’ll also hear plenty of banter between Ken and James.
Learn how you can grow revenue, train your team, drive higher profits, and boost owner income. Subscribe today!
Ground Transportation Podcast
Retail, Relationships, and Resilience: How Douglas Schwartz Built a Multi-Generational Operation
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In this episode, Ken Lucci and James Blain sit down with Douglas Schwartz of Executive Limousine, a self-made industry veteran who went from running small Penny Saver ads in the mid-90s to building a top 10% industry operation with nearly 30 vehicles and 75 employees.
Doug shares how small classified ads led to explosive growth, why he chose margin over fleet size, and how deeply rooted client relationships helped him survive 9/11, the financial crisis, and the pandemic. He explains why competing purely on price is a losing strategy, why retail and specialty services can outperform airport work, and why operators must pivot instead of racing to the bottom.You’ll learn:
- How to create customers for life
- Why relationship-building beats transactional selling
- How diversification protects your business
- What it really takes to scale from startup to multi-million-dollar operation
- Doug’s honest outlook on the future of the sedan/SUV segment
A candid, practical conversation with one of the industry’s true self-made leaders.
Share your perspective in the Q1 2026 Operator survey here: https://www.surveymonkey.com/r/HJBV3NZ
Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
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